为保证食品安全和新鲜，吃货小卖部使用Next Day Air派送生鲜类商品，配送地址必须有人签收。如发生错发、漏发、包裹破损、因邮局产生的收货延迟等问题，请于收到发货通知的3天内联系客服，我们将及时为您处理。货源充足的情况下，可要求补发，也可退款。
Chihuo Store Returns & Refunds
30 Days Return Policy (except for food and virtual goods)
If you have any questions with the purchased products, please contact our customer service and request to return the product(s) within the 30 days allowed return period.
If you receive product(s) that is damaged, missing, expired, defective or have quality issue, please contact our customer service for return within 24 hours of delivery.
During the return process, please send the detailed order information and the photos of products to our customer service. The returning fees will be charged by customers or Chihuo Store based on specific circumstances.
If you do not ship your returns within 15 business days after the return application approval, your return application will be cancelled.
Customer Service will send refund request by emails to you once we receive your returned packages. The transaction process takes 5-7 business days to transfer to your bank account or Paypal.
For returning products that are claimed as unopened or new condition, our customer service will check the returned packages once we receive them. Refund service will only be available for unopened and new condition products.
The following conditions are not eligible for return:
Due to the safety of our customers, consumable product such as food, snacks, dry goods, health supplements, fresh produce, and prepared goods are not eligible for return. Please check your products carefully after you receive them.
In order to ensure the safety and freshness, Chihuo Store will uses Next Day Air to deliver fresh produce, and signature is required for delivery address. Products that are missend, damaged, modified, or is delayed due to the post office, please contact our customer service within 3 days of shipment notification. We will resolve it for you as soon as possible. In case of sufficient supply, you can request a replacement or a refund.
Events / Show Tickets
After all the event tickets are issued, Chihuo Store is a ticketing service platform that will not be responsible for tickets return or exchange, and not responsible for user’s personal resale, exchange, or other activities. If you have special requests, please inform customer service before the events and shows. Sponsors will be responsible for the specific activities.